Privacy Policy for nickturnerjoinery.co.uk

 

Last updated: September 16, 2025

This Privacy Policy explains how Nick Turner Joinery (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website, nickturnerjoinery.co.uk (the “Site”), or interact with us. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Nick Turner Joinery is a joinery business based in the UK. We are the “data controller” of the personal data we process.

Our contact details are:

  • Name: Nick Turner Joinery

  • Address: Scarborough, North Yorkshire

  • Email: turnerjoinery88@gmail.com

  • Phone: +44 7455 023655

2. What Personal Data We Collect

We may collect and process the following types of personal data about you:

  • Contact Information: When you use our contact form or email us, we collect your name, email address, and phone number.

  • Enquiry Details: We collect information you provide in your messages and enquiries, such as details about your project, location, and any other information you choose to share.

  • Website Usage Data: We use cookies and similar technologies to collect information about how you use our Site, including your IP address, browser type, pages you visit, and the time and date of your visit. This data is aggregated and anonymised to help us understand how to improve our website. (Please see our separate [Cookies Policy]([Link to Cookies Policy]) for more detailed information.)

  • Social Media Interaction: If you interact with our social media profiles, we may receive data from the social media platform, subject to your privacy settings on that platform.

3. How and Why We Use Your Personal Data (Lawful Basis)

We will only use your personal data when the law allows us to. The lawful bases we rely on for processing your data are:

  • To Respond to Your Enquiries (Legitimate Interests): We use your contact information and enquiry details to communicate with you about your request, provide quotes, and answer your questions. Our legitimate interest is to operate our business and respond to customer enquiries effectively.

  • To Fulfil a Contract: If you become a customer, we will process your data to perform our contractual obligations, such as providing joinery services and issuing invoices.

  • To Improve Our Website and Services (Legitimate Interests): We use anonymised website usage data to analyse how our Site is used, to identify popular pages, and to improve the user experience. Our legitimate interest is to understand our website’s performance and enhance our services.

  • To Comply with a Legal Obligation: We may be required to process your data to comply with legal obligations, such as for tax or accounting purposes.

4. Who We Share Your Personal Data With

We may share your personal data with the following third parties:

  • Service Providers: We may use third-party services to host our website, manage our email communications, or provide analytics services. These third parties are “data processors” who only process your data on our instructions and are subject to strict data protection obligations.

  • Professional Advisors: We may share data with professional advisors such as accountants, lawyers, or insurers when necessary for our business operations.

  • Law Enforcement or Regulators: We will disclose your personal data if we are legally required to do so by a government authority, court, or other law enforcement body.

We will not sell or rent your personal data to any third party.

5. How We Store and Protect Your Personal Data

We take the security of your data seriously. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. We store your data on secure systems and limit access to those who have a genuine business need to know.

6. How Long We Keep Your Personal Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we will keep contact and enquiry information for a period of up to [e.g., 2 years] after your last communication, unless you become a customer, in which case data will be retained for a longer period as required by law (e.g., 6 years for accounting records).

7. Your Legal Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to be informed about how we collect and use your data. This policy serves that purpose.

  • The right of access: You have the right to request a copy of the personal data we hold about you.

  • The right to rectification: You have the right to have inaccurate or incomplete data corrected.

  • The right to erasure (“the right to be forgotten”): You have the right to request the deletion of your personal data where there is no compelling reason for us to continue processing it.

  • The right to restrict processing: You have the right to block or suppress our processing of your personal data in certain circumstances.

  • The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.

  • The right to object: You have the right to object to us processing your personal data in certain circumstances.

  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing.

If you wish to exercise any of these rights, please contact us using the details provided above.

8. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.